BIG W Winston Hills

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4.3

( 8 reviews )

Department Stores, Book store, Supermarket

Closed 08:30 AM - 07:00 PM See Hours

180/190 Caroline Chisholm Dr, Winston Hills NSW 2153, Australia

+61 2967-764-00

BIG W Winston Hills is a renowned brand that offers a wide range of products and services. Located in Winston Hills, this shopping center caters to the needs of residents and visitors alike. With its convenient location, customers can easily access the center and explore its extensive selection of merchandise. From toys and electronics to clothing and household items, BIG W Winston Hills has something for everyone. The center prides itself on providing excellent customer service and maintaining a well-organized and welcoming environment. Whether you are shopping for yourself or for your family, BIG W Winston Hills offers a great shopping experience. Discover the convenience and variety at this popular brand and enjoy a pleasant shopping trip.

Amenities and More

Kerbside pickup
Wheelchair-accessible entrance
Credit cards
Debit cards
NFC mobile payments
Wheelchair-accessible lift
In-store shopping
In-store pick-up
Repair services

Reviews

4.3/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Edward mclean

March 22, 2024

The worker at the front, on saturdays are a pleasure to talk to. Her friend or sister is a delight as they have helped me navigate the isles and find out the availability of products. They are a delight and should be paid more for their position. Big W overall has great products, cheaper prices and in all is a great place for everyone to shop. Cheers x

Houston hagaman

March 22, 2024

I went to the store early in the morning on 26/12/2023 to return an item. I'm not sure who put the lady with that sullen face with a poor communication skills in charge of the service desk. Very unpleasant experience at this store on boxing day !

Nicole l

March 22, 2024

On 11/12/23, I was at the checkout counter with a service representative assisting me. I chose not to purchase the item due to discrepancies in prices. At this point, another checkout staff named Sandy approached me with a rude and dismissive attitude. Despite my attempts to explain a potential misunderstanding with the price tag, Sandy raised her voice and said, "Go, go there," in a very rude manner. Later, Sandy followed me to the aisle, snatched the product from my hand, during this incident, Sandy ended up striking my hand, resulting in a red bruise on my knuckles. Sandy's attitude persisted in being accusatory, dismissive, and uncooperative, leading to undue stress and adversely affecting our shopping encounter.

Blackrebelqueen c

March 22, 2024

On 24/11/23 I was at the checkout, accompanied by a service person who was assisting me. Due to discrepancies in prices, my companion and I decided not to purchase some items. While waiting for the service person to complete a price check, we moved to the next counter to proceed with items we intended to purchase. At this point, we were approached by a checkout person named Marilyn , who exhibited a rude and dismissive attitude. Instead of offering assistance, Marylyn immediately interrogated us with a raised tone, demanding an explanation for leaving the initial checkout. I attempted to explain that a service person was conducting a price check for us, and we planned to finalize our purchase once they returned. However, Marilyn’s tone remained accusatory, dismissive and unhelpful, causing unnecessary distress to us and negatively impacting our shopping experience.

Alice

March 22, 2024

I had the best experience with Mary and her young helper Prenika in the Lay By Service desk. They went above and beyond and found two specific books from storeroom....not sure it was their job to do. Such kindness as Mary stayed in the desk and asked Prenika to source the books. Very satisfied....they deserve a Christmas bonus.......thank you girls

Jyun-syun li

March 22, 2024

Want to thank the Manager Caitlin who was absolutely wonderful and showed true customer service. She is 10/10. If not for her my review would be 0.

Antonio zelaya

March 22, 2024

Constantly out of stock of items that the website says are "in stock" at this store. I reckon Big W owes me $15 by now for petrol on wasted trips to pick up something that wasn't actually available when I got there. Just go to Kmart instead.

Maryann schrembeck

March 22, 2024

BigW is always quite competitive in pricing. I am also impressed by their customer service, particularly by one of the shopping assistants in Winston hills store who was extremely helpful. She tried to help me find a book but to no avail, so I decided to buy it online instead. However, I was stopping at a nearby cafe when the same shopping assistant ran after me, informing us that she had found the book I was looking for. Not only was she very friendly, she went the extra mile and decided to keep looking for the book after I had left and chased me down with the book. These kinds of customer experiences are what should definitely be applauded for.